Terms and Conditions

 

REFUND POLICY

1.       What if my child is sick?

A sick day means you have ordered lunch for your child and he/she didn't show up to collect it because he/she was sick and did not go to school on that day.

As we cook fresh food every morning, we can cancel the lunch for same-day cancellation only if you inform us before 8am. However, please notice that we cannot arrange cancellation after 8am. 

 

Before 8am, please contact us by below email. We will then refund your cancelled orders. A lunch e-coupon will be forwarded to you for use for the future enrollment, this e-coupon has no expiry date and is transferrable within the same school, which means you can transfer to other parents to use under your personal arrangement. Late notifications and or other personal reasons for cancellation of enrolled lunches will not be accepted.  No cash refund will be provided.

 

2.       What about field trips or holidays?

On holidays or vacations, the days concerned will be closed for ordering.

We cannot provide meals on field trip days because students usually leave the school before our meals are ready.

If there is a field trip for certain classes, we rely on parents to either not order or cancel the meal. Please remember, you need to make your cancellation yourself and by 8am on the day. Let us know that the cancellation is due to an outing and we will send you a lunch e-coupon for use for future enrollment, this e-coupon has no expiry dateand is transferrable within the same school, which means you can transfer to other parents to use under your personal arrangement.  No cash refund will be provided.

 

3.       Over Order

For all over orders, refund voucher will not be available, and no cash refund will be provided.

 

4.       Force Majeure

In the cases listed below, only refund by e-coupon will be available, no cash refund will be provided. 

• Typhoon Signal No.8 or above

• Black Rainstorm

• Outbreak of infectious diseases

• Sudden termination/closure of school

• Grade-wide out-of-school activities

• Riots, Protests, Unexpected political/social events, War event or similar

 

 

In event of any dispute, Sodexo (HK) Ltd. Reserves the right of final decision

 

Contact information

email: unit.isf.hk@sodexo.com

 

For more information about our terms and conditions please contact us via email

 

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